Warranty Audits & Process Improvement

To keep warranty expenses — one of OEMs' largest cost items — at reasonable levels, Warranty Audits should be carried out at regular intervals at retail points, and these audits should be supported by Warranty Process Improvements.

Warranty Audits and Warranty Process Improvement work, aimed at an in-depth review of dealer warranty process operations focused on identifying customer complaints, repair capabilities, and potential audit risks, includes the following stages:

- Analyzing dealers' past warranty cost performance and helping select dealers to join the programme,

- Reviewing pre-selected paid claims and related dealer documentation to confirm that correct administrative procedures were followed and that the selected claims are appropriate in every respect,

- Reviewing all authorized service department processes and technician, service advisor, and warranty manager training,

- Advising dealers on best practices for compliance with warranty processes and the Brand Warranty guide,

- Preparing detailed review reports and action plans that surface process inefficiencies and training needs,

- Conducting follow-up visits after the initial review to confirm whether action plans have been carried out.