Training and People Development

Ototronik has expertise to support Manufacturers, Distributors and Dealer Groups. Ototronik provides training for the sales force to make them more commercially equipped to help the dealers improve their performance.

Training and people development is essential for effective use of information.

Ototronik aims to create an organization by improving collective working abilities and communication between distributors and authorized dealers.

So that the dealer body can understand;

·  Customer satisfaction

·  Customer loyalty and brand loyalty

·  Long term viability and its benefits

As well as providing a range of Training and Consultancy services to support both dealer and manufacturer personnel, Ototronik supplies expertise, coaching and on the job training through the provision of specialist Field Consultants.

Field Consultants add enormous value to many areas of the business, with a variety of profiles such as delivering service to;

For Field Personnel;

·  To help dealers on the operational process or performance-related issues, from the planning and interpretation of the Key Performance Indicators

·  Organizing the pro-active field activities more effective, efficiently

·  Working within and alongside field staff to ensure that maximum effective use is made of the information, reports and tools available, identifying trends and reporting    activity within the network

·  The implementation of new strategies and effective management of the business

For Dealer Personnel;

·  Support to Sales and Service Advisors to improve the implementation of the processes

·  Coaching for CRM (Customer Relationship Management)